POLICY

At Shan Collections, we offer outstanding service and a great selection at competitive prices. If you should have any questions on ordering of items, shipments of items, or any other issues, please do not hesitate to contact us:

PRIVACY:

§          Customer information and data are kept confidential and not shared or sold to any third party. If required by law, such information will only be shared with legal authorities.

§          Credit Card information and related data is never stored at our web site.

MINIMUM ORDER:

Our Online Catalog offers discounted price to our customers, who buy in volume. As such, we have a policy for the minimum order size:

§          Minimum opening order - $50

§          International minimum order - $1000 USD pre-paid in advance by Visa/MC only.

§          Backorders are shipped without notification if within 60 days of order date. All backorders under $50 are cancelled.

§          We reserve the right to cancel any orders or back orders without any notification.

We understand that our customers may occasionally wish to place smaller orders, and our shopping cart may accept orders below our minimum. However, in such cases, a minimum $7.50 special handling fee may be added at our discretion. We encourage you to support our policies so that we can continue to offer a wide selection at great prices.

PAYMENT TERMS:

§          We accept all major Credit Cards.

§          We currently do not accept Checks online. However, checks are accepted at our retail store and showroom. Any returned checks are charged with additional $25 fee service fee. In such case, Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 2% per month on any unpaid balance.

§          By placing orders, Customers duly authorize Sunshine Imports Inc. to charge on their credit card(s) all charges associated with their order.

PRICING & SHIPMENT:

§          All prices are subject to change without notice.

§          Items are billed at prices in effect at time of shipment.

§          All orders are shipped F.O.B. from our warehouse in Dallas, TX.

§          Shipping Charges are made as per actuals. Approximate shipping charges may be 10 - 12% of the total order amount.

§          Orders are shipped within the 48 U.S. contiguous states only.

§          Special handling requests may be subject to an extra charge.

§          Special routing information must be specified or we will ship at our own discretion.

§          On all handcraft merchandises, there may be some variations in color, texture, size and finish, as well as slight irregularities. These are not considered flaws. Natural wrought iron products may rust over time.

RETURNS/CLAIMS:

§          Claims must be made within ten (10) days of receipt of order. No claims will be accepted after 20 days.

§          Please examine your order upon arrival for any discrepancies. Claim details must be mailed or faxed to us. Invoice number and date received must be specified.

§          Any damage or lost merchandise must be directly claimed with carrier. No returns will be accepted without our Return Merchandise Authorization (RMA) number.

§          Items must be returned in its original condition and packaging, as shipped.

CUSTOMER AGREEMENT:

  By placing orders with us, Customer agrees to our terms and conditions.

Store Timing: Our Store hours are 9:30 a.m. to 6:30 p.m. on Weekdays and 10 a.m. to 5 p.m. on Saturdays( US Central Standard Time).